This guideline is an update of the first edition of 2014. It has been produced in commission of the Smart Mobility Round Table Human Behaviour and has been written by TNO, SWOV, University of Groningen, and Connecting Mobility, in cooperation with DITCM. The guideline gives practical support to: 1) Designers, to develop safe in-car traffic information services; 2) Authorities who commission the development of traffic information services, in specifying tenders and checking project proposals. The guideline is developed for services that support the driver in his or her driving task, and distinguishes safety-related warnings and non-safety related information (such as navigation advice and driver behaviour feedback apps). The guideline is not written for apps that provide entertainment or commercials, since it is the believe that, in general and at the moment, such systems are not reconcilable with a safe performance of the driving task. The guideline is divided in two sections. The first section is on human factor criteria, describing aspects of the interaction with the driver such that the service is not seriously distracting nor raising driver’s workload to an unacceptable level. This guideline elaborates the criteria and provides some examples per criterion to illustrate their application in practise. Topics that will be covered are related to driver workload, timing of a message, information priority, distraction, validity, recognisability, acceptance, physical interaction and possible side effects. The second section is on ergonomic criteria, focussing on issues such as legibility and audibility of the information. These criteria are more or less self-explaining and do not require additional information. Therefore examples will not be provided in the second section. (Author/publisher)
Samenvatting