Anatomy of a systems failure : dial-a-ride in Santa Clara County, California.

Author(s)
Carlson, R.C.
Year
Abstract

Inadequate customer communication system, starting the entire system at once, inadequate number of vehicles, and taxicab buyout are four major mistakes that were made that led to the death of the dial-a-ride system in Santa Clara County. Each of these four mistakes is discussed and recommendations for instituting dial-a-ride systems are made.

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Publication

Library number
B 10635 T /72/ IRRD 219291
Source

Transportation, Vol. 5 (1976), No. 1 (March), p. 3-16, 1 tab., 3 ref.

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.