The nature of information handling within the indiana departmentof highways (idoh) but outside of the central office has developed in response to the needs of dedicated and sincere workers trying to serve indiana in the best possible way. The breadth of services provided by idoh is vast and most of these services require a large level of information management and processing. Until relatively recently, information flow and data handling in support of these activitieshave been accomplished completely manually. The details of the procedure by which the information handling and management activities ofthat agency were assessed for identification of the appropriate level of office automation of those activities are described. This paper appears in transportation research record no. 1305, Finance, planning, programming, economic analysis, and land development 1991.
Abstract