Automobile defect recall campaigns : a survey of time phased effectiveness and owner satisfaction.

Author(s)
Henderson, H.L. J.J. Dunstone N.A. Carter & P.I. Hettich.
Year
Abstract

Defect recall campaigns are designed by manufacturers to recall for correction those vehicles in which a potentially safety-related defect is suspected. The methodology of these campaigns, major results and recommendations are presented.

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Publication

Library number
B 988 (In: B 972 S) /95/
Source

In: Proceedings of the Fifteenth Conference of the American Association for Automotive Medicine (AAAM), Colorado Springs, Colorado, U.S.A., October 20-23, 1971, p. 233-244

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.