California’s 3-tier pilot process analysis appendix.

Author(s)
Camp, B.J.
Year
Abstract

This report presents the descriptive and predictive analyses of: (i) the results of a survey (n = 130) conducted of California Department of Motor Vehicles (CA DMV) Field Office and Driver Safety Branch staff and managers participating in the 3-Tier Pilot project; (ii) interviews (n = 49) conducted of CA DMV Field Office and Driver Safety Branch staff and managers participating in the 3-Tier Pilot; (iii) the results of a survey (n = 5,777) conducted of customers participating in the 3-Tier Pilot; and (iv) the robustness of the Pelli-Robson contrast sensitivity chart by location and technician (n = 9,934). These analyses form the primary evidentiary basis for some of the findings and conclusions presented in the 3-Tier Pilot Process Analysis Report (see http://www.dmv.ca.gov/about/profile/rd/r_d_report/Section%202/232.pdf) (Author/publisher)

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Publication

Library number
20100557 ST [electronic version only]
Source

Sacramento, CA, California Department of Motor Vehicles CAL-DMV, 2010, VII + 204 p., 43 ref.; CAL-DMV-RSS-09-229

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