This report presents the descriptive and predictive analyses of: (i) the results of a survey (n = 130) conducted of California Department of Motor Vehicles (CA DMV) Field Office and Driver Safety Branch staff and managers participating in the 3-Tier Pilot project; (ii) interviews (n = 49) conducted of CA DMV Field Office and Driver Safety Branch staff and managers participating in the 3-Tier Pilot; (iii) the results of a survey (n = 5,777) conducted of customers participating in the 3-Tier Pilot; and (iv) the robustness of the Pelli-Robson contrast sensitivity chart by location and technician (n = 9,934). These analyses form the primary evidentiary basis for some of the findings and conclusions presented in the 3-Tier Pilot Process Analysis Report (see http://www.dmv.ca.gov/about/profile/rd/r_d_report/Section%202/232.pdf) (Author/publisher)
Abstract