Changing roles and practices of bus field supervisors.

Author(s)
Moffat, G.K. & Blackburn, D.R.
Year
Abstract

This synthesis will be of interest to transit agency general managers, personnel, human resources and training staffs, bus operations staffs, as well as to other transportation, human resources, and training professionals. The roles and responsibilities of bus field supervisors are addressed, including emerging concerns about how to improve the relationship between supervisors and bus operators, while placing supervisors in a more positive role; how to obtain a greater return from employee productivity with tightening budgets and declining ridership; and how to improve customer service. This report of the Transportation Research Board provides information about current and innovative supervisory practices at selected transit agencies. It covers information about the expectations that organisations have for their supervisors; recruitment and selection; training; new or revised regulations; and the perceived impacts of new technologies at some transit agencies. (A)

Publication

Library number
961219 ST S
Source

Washington, D.C., National Research Council NRC, Transportation Research Board TRB / National Academy Press, 1996, 45 p., 45 ref.; Transit Cooperative Research Program TCRP ; Synthesis of Transit Practice ; 16 / Project SA-7 - ISSN 1073-4880 / ISBN 0-309-05870-8

Publication (link)

Our collection

This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.