Consumentisme an productkwaliteit

Author(s)
Juran, J.M.
Year
Abstract

Most enterprises do a lot to improve the quality and services of their products. The weak points are however the presentation in the propaganda and at the services when there are errors. These points have to change for a better management. Even when the failure-rate goes down, why does it look to have more errors?

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Publication

Library number
A 6819 T
Source

Stigma, Vol. 16 (1970), No. 9 (December), p. 229-231

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.