A pressing concern among aviation scientists, government officials, and airline transportation representatives is to reduce human error in the cockpit. To address this problem, applied psychologists have recommended an intervention, now referred to as crew resource management (CRM) training, designed to improve human performance and teamwork in the cockpit (Wiener, Kanki, and Helmreich, 1993). The intent of CRM training is to ensure that crews in the cockpit use all of the resources available to them. This study reviewed the literature associated with CRM training development. The paper outlines additional resources, including principles, information, findings, and guidelines, from the team training and training effectiveness research literatures that can be used to improve the design and delivery of CRM training. Some of the resources discussed include knowledge about training effectiveness, training teamwork-related skills, scenario design, and performance measurement. The paper concludes with a discussion of emerging resources as well as those that need to be developed.
Abstract