This paper describes the development, application and evaluation of two computer-based systems, the first, COMMUNICAID, facilitates information and orientation in terminals, and the second, TRANSLAID, communication at the check-in counter for travellers with hearing, speech, sight and language problems. The two devices were developed for the Transportation Development Centre of Transport Canada to make airports information-accessible. COMMUNICAID is a two-sided information kiosk for use by all travellers, with one side addressing the ergonomic requirements of disabled travellers in particular. A touchscreen monitor provides large text display combined with an audio mode. Airport maps with shortest routes can be printed on a laser printer. All information is available in English and French. TRANSLAID is a countertop communication tool to facilitate the dialogue between a check-in agent and a hearing, speech or language impaired passenger. The passenger can choose from six languages and conduct a dialogue via a touch screen. Dialogue regarding ticket, flight, baggage, seating and personal identification is carried on through a largely menu-driven system.
Abstract