Large investments are made by the Swedish authorities to develop information technology in the road traffic area, to help to achieve transport policy goals. Professional drivers are a large user group of the traffic environment. They are professional users and at the same time employees in service companies. A substantial part of their time is spent driving, but their work is just as much about meeting customers, to load and unload goods, etc. The aim of this project has been to assemble knowledge about commercial drivers and their need for and requirements on information and communication systems, and to use these requirements to specify a proposed concept for the design of a new system. The project includes all of the sub-sections within the transport area, i.e. goods transport, public transport, taxis and courier services. It is expected to benefit from and disseminate knowledge between the different subsectors. It should also give more knowledge for the integration of the different bordering areas within the system.
Abstract