New information and communication technologies are revolutionizing the way services are delivered and organizations are structured. Electronic business processes change the ways organizations operate and conduct business. Opportunities to lower operations and maintenance costs and improve efficiency have changed relationships between transit agencies and their suppliers and customers, and electronic business processes are likely to change industry structures in the long term. The declining costs of communications, data storage, and data retrieval are accelerating the opportunities spawned by the Internet and other information and communications technologies. Choosing and sequencing investments in technologies, processes, and people to reduce costs and increase productivity present challenges to the transit manager, who must weigh the costs, benefits, and risks of changing the ways services are delivered. To assist in meeting such challenges, TCRP Project J-09 produces a multiple-volume series under TCRP Report 84. The research program identifies, develops, and provides flexible, ongoing, quick-response research designed to bring electronic business strategies to public transportation and mobility management. Transit Enterprise Architecture and Planning Framework is the ninth volume in the TCRP Report 84 multiple-volume series. In this volume, the authors from Consensus Systems Technologies, N-Squared Associates, AEGIR and Sharp & Co. describe the TEAP Framework. They drew from transit agencies and other government and commercial businesses that employ best practices, to develop this Framework that is applicable to transit agencies, large or small, and of different modes. The research team synthesized the information collected from a state of the practice scan, and developed a model for an effective and consistent approach to transit enterprise architecture planning (TEAP) that may be used by transit agencies to assist with many aspects of implementing technology projects. The report provides practical guidance, models, templates, and examples for large and small projects, simplifying the complex procedures related to the multiple stages of the technology investment. The report includes materials targeted to different audiences including information that can be readily used by transit executives, senior managers and program managers in their IT and ITS planning and decision making. Volumes issued under TCRP Report 84 may be found on the TRB website at http://www.trb.org/Publications/PubsTCRPProjectReportsAll.aspx. (Author/publisher)
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