EMYNOS

Current emergency systems and 112 services are based on legacy telecommunication technologies, which cannot cope with IP-based services that European citizens use every day. Some of the related limitations are the partial media support, the lack of integration of social media, and the use of an analogue modem for providing emergency Call (eCall) services with limited data amount. As most operators have started migrating towards broadband IP-based infrastructures, current emergency systems need also to be upgraded and adapted in order to fulfil regulatory requirements in terms of next generation emergency services. This paper present EMYNOS project which aims to the design and implementation of a Next Generation platform capable of accommodating rich-media emergency calls that combine voice, text, and video, thus constituting a powerful tool for coordinating communication among citizens, call centers and first responders. Additionally, issues such as call routing/redirection to the closest-available call center, retrieval of the caller location, support for people with disabilities, and integration of social media are detailed.