Abstract
Efficient and coordinated management of traffic incidents improves safety, reduces traffic congestion and vehicle emissions, improves mobility and the efficiency of traffic movement, and limits the impact on the local economy. Incident management approaches are also a key component of being able to effectively respond to national security incidents. This paper presents an outline of the lessons learned and keys to success in establishing cooperative inter-agency regional incident management in Brisbane, Australia. These involve public safety and transport agencies, and cover planning, institutional relationships, governance structure, sharing infrastructure, information and systems - with ITS being a key component. (a).