Abstract
A 2-year-old project to provide small-vehicle feeder services between San Francisco Peninsula commuter train stations and suburban employment centres is described. The typical passenger is well educated, a new train rider, and could have driven a car to a free parking space at work. The early planning process leading to development of contract specifications and bidding is outlined. Operational experience, ridership growth (including the effects of the October 1989 earthquake), marketing activities, the results of a passenger survey, and funding are described. Other shuttle services on the San Francisco Peninsula and some examples from other U.S. cities are assessed.