Evaluation of winter maintenance results by implementation and measurement of a performance indicator : the experience of the Ministerè des Transports du Quebec.

Author(s)
Baril, A. & Noel, S.
Year
Abstract

The Ministere des Transports du Quebec, in the past three years, has embarked on a vast process of development and implementation of a winter maintenance performance indicator. This is the "Rate of compliance with winter maintenance requirements" performance indicator compiled for all contractors (nearly 400) who perform contracted maintenance of sections of the Quebec road network on behalf of Transports Quebec. A winter maintenance performance measurement tool has therefore been developed and implemented within all of operational units in Quebec. This is an innovative, results-based management approach, which is intended to measure the performance achieved and improve the service offered to our clientele through the resulting analysis and the implementation of an improvement process. For the covering abstract of this conference see ITRD number E211395.

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Publication

Library number
C 32355 (In: C 32338 CD-ROM) /62 /10 / ITRD E211346
Source

In: Transportation innovation – accelerating the pace : proceedings of the 2004 annual conference and exhibition of the Transportation Association of Canada TAC, Quebec City, QC, Canada, September 21-24, 2004, 11 p.

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