Abstract
FHWA produced this guide for use by Safety/Service Patrol operators and supervisors. It is expected that Safety/Service Patrol personnel will carry the guide in their vehicle to use as a quick reference while performing patrol tasks. They should refer to this guide on a regular basis as a refresher on steps and tasks associated with managing incidents—particularly for those situations not encountered every day. This guide is not designed to stand alone, but in conjunction with training and exercises that will indoctrinate the Safety/Service patrol operators into these good practices as well as Agency formal Standard Operating Guidelines or Procedures. (Author/publisher)