Abstract
This handbook was written to assist responsible agencies in managing the ever increasing number of roadway incidents. It has been designed to aid: (1) transportation officials with operational responsibility in state and local departments of highways, traffic or transportation; (2) police, fire and emergency medical services personnel; (3) environmental protection officials; (4) tow truck operators; and (5) administrators involved with managing roadway incidents. The handbook will serve as a guide for agencies wishing to initiate an effective incident management program. It will prove useful in both rural and urban regions by presenting a menu of responses from which the appropriate selections can be made. (A)