This report from the Transportation Research Board includes a broad-based literature review supplemented by survey responses from more than 100 transit agencies. The re-port covers the full range of transit services including planning, operations, management, information technology, and customer service. Included are case studies from five large transit operators that demonstrate a number of innovative uses of GIS, as well as illustrate how GIS is becoming a part of mainstream information technology and a core technol-ogy in transit information services. A panel of experts in the subject area guided the work of organizing and evaluating the collected data and reviewed the final synthesis report. A consultant was engaged to collect and synthesize the information and to write the report. Both the consultant and the members of the oversight panel are acknowledged on the title page. This synthesis is an immediately useful document that records the practices that were acceptable within the limitations of the knowledge available at the time of its preparation. As progress in re-search and practice continues, new knowledge will be added to that now at hand. (Author/publisher).
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