Get the customer satisfied : German rail's approach to dynamic passenger information on regional train and bus services.

Author(s)
Plän, H.P. & Büch, A.
Year
Abstract

Providing the customer with comprehensive information before, during and after the journey is one of the greatest challenges for DB AG, especially in the sphere of local passenger transport. Information is not only something that is 'nice to have' for the customer using the local system. Its quality appreciably affects the degree of passenger satisfaction, and with it, the use of the local passenger transport network; in future these will all be integrated into co-ordinated time-tabling system of timetables. Within the INKAS project, the employment of state-of-the-art technologies (e.g. GPS, GSM, DAB Broadcast, on-board computers and low-cost displays) will set new standards in the efficient use of dynamic passenger information. Testing of the system starts in Autumn 1997 and it is planned to have it completed on all trains and at most DB AG stations by the year 2002.

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Publication

Library number
C 13815 (In: C 13302 CD-ROM) /72 / IRRD 492232
Source

In: Mobility for everybody : proceedings of the fourth world congress on Intelligent Transport Systems ITS, Berlin, 21-24 October 1997, Paper No. 2500, 11 p.

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.