Abstract
Roadway incidents involving work zones or resulting from adverse weather conditions or other causes contribute to approximately 50-60% of the congestion delay on U.S. highways. They lead to major road closures and impact on safety by increasing exposure to hazardous conditions and contributing to secondary crashes. This article describes a study that aimed to document the effectiveness of the Oregon Department of Transportation's rural incident response program. The benefits of such a program for both transportation agencies and motorists are quantified.