Observed breakdowns in human-machine communication can be explained, in part, by the nature of current automation feedback, which relies heavily on focal visual attention. Such feedback is not well suited for capturing attention in case of unexpected changes and events or for supporting the parallel processing of large amounts of data in complex domains. As suggested by multiple-resource theory, one possible solution to this problem is to distribute information across various sensory modalities. A simulator study was conducted to compare the effectiveness of visual, tactile, and redundant visual and tactile cues for indicating unexpected changes in the status of an automated cockpit system. Both tactile conditions resulted in higher detection rates for, and faster response times to, uncommanded mode transitions. Tactile feedback did not interfere with, nor was its effectiveness affected by, the performance of concurrent visual tasks. The observed improvement in task-sharing performance indicates that the introduction of tactile feedback is a promising avenue toward better supporting human-machine communication in event-driven, information-rich domains.
Abstract