Handyline : an intelligent telephone system for special transit services.

Author(s)
Chown, B. & Suen, L.
Year
Abstract

Persons with disabilities who use special transit services depend on telephones to book, change, confirm, or cancel rides. In Vancouver, Pacific Transit Cooperative operates a parallel transit service - handyDART - which provides up to 1,000 passenger trips a day. This level of service generates 800 incoming telephone calls and 200 outgoing calls each day. Many callers receive a busy signal or are put on hold for several minutes. In 1990, BC Transit and the Transportation Development Centre of Transport Canada initiated a project to improve telephone service. It offers callers with touch-tone telephones direct access to an interactive software program and indirect access to the DART manager software which is used to record and store trip bookings. This system, developed by Oracle Communications Inc., allows a caller to confirm or cancel a previously booked trip automatically. A semi-automatic trip booking function was installed in December, 1991, and is now being tested. Oracle's handyline software also offers callers access to a variety of information messages about handyDART service.

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Publication

Library number
C 1392 (In: C 1359 [electronic version only]) /72 / IRRD 856202
Source

In: Comotred 92 : mobility and transport for elderly and disabled persons : proceedings of the 6th international conference, May 31st - June 3rd 1992, Eurexpo, Lyon, France, Volume 1, 1992, p. 304-308

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.