Identification of customer needs and concerns in relation to vehicle registration and driver licensing activities.

Author(s)
Mottram, C.K.
Year
Abstract

The issue of "service delivery" has been identified as one of six major issues which will influence the future of the Road Traffic Authority (RTA). The paper discusses two major means of identifying user needs and concerns in relation to vehicle registration and driver licensing.

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Publication

Library number
B 31275 (In: B 31233) /10 /96 / IRRD 814879
Source

In: 1989 National Transport Conference, Melbourne, 23- 25 May 1989. Transport for the users, p. 252- 256, 5 ref.

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