It could be argued that literature on traffic incident management seemed to fall into two categories; one associated with the management of traffic incident management programs and the other associated with enabling technologies such as detection and modelling. It can be concluded from the available material that the literature on management issues originate mainly from practitioners and consultants who facilitate these managerial processes as well as having to deal with the actual on site management of traffic incidents, while the technological issues of traffic management are researched by academics. As such, practitioners have to deal with management of operational activities, institutional relationships and also make decisions on technological issues involving incident detection, resources for clearance and recovery, traffic management and information dissemination to the public. The intended end users of this report include organisations responsible for road traffic and transport, police, national and state security organisations, fire and rescue services, ambulance, road and traffic service providers, response towing and recovery providers, and organisations responsible for environmental monitoring and hazardous materials. Education and research institutions would also benefit. (Author/publisher)
Abstract