Traffic incidents on major arterial roads, freeways and toll roads cause major interruptions to traffic flow. This results in congestion, unpredictable travel times, inconvenience to the motoring public and additional costs to business. National Response provides traffic incident management services to road authorities and private operators. This paper discusses National Response's experience in establishing incident response services for Melbourne CityLink and Brisbane City Council. Purpose built vehicles were commissioned to suit the potentially hazardous environment. The vehicles are operated by highly trained personnel using specialised equipment. The teams provide complete surveillance and incident management services that are operating successfully. The paper includes statistics on types of incidents, response times and the effectiveness of dedicated response teams. (Author/publisher) For the covering entry of this conference, please see ITRD abstract no. E209471.
Abstract