Lessons from railway benchmarking in Europe and Japan.

Author(s)
Hatch, D.
Year
Abstract

Benchmarking is a useful tool to assess performance against best practice in the rest of the world. The Dutch railways, NS, have been part of a small group of European railways which is comparing, inter alia, punctuality and customer satisfaction. The Japanese railway, JR Kyushu, is similar in size and markets to NS, and has been a co-operating partner since 1998. It is contributing to the European benchmarking work, which is taking place under the auspices of the EU. The results of this assessment are described. For the covering abstract see ITRD E124693.

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Publication

Library number
C 31909 (In: C 31766 CD-ROM) /10 /96 / ITRD E124836
Source

In: Proceedings of the European Transport Conference, Homerton College, Cambridge, 9-11 September 2002, 59 p.

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