A management consultant was retained to formalize and improve road maintenance scheduling, planning, and the cost accounting system for maintenance operations in San Diego County. Included as part of the program was the selection and training of a technician team to develop necessary data, apply time standards, and aid in the planning and scheduling process. The technicians were exposed to a series of maintenance standards developed by the consultant. These were then used to develop new standards conforming to the department's operations. Immediate qualitative benefits have been realized in the form of increased effort on the part of maintenance personnel to recognize and use improvements, priority ratings, and overall planning and scheduling.
Abstract