Abstract
The implementation manual contains guidance for highway agencies in the development application of a maintenance quality assurance program. A quality assurance program not only is intended to assure the quality of accomplished work, but also ultimately helps provide acceptable and uniform levels of service throughout the highway system. The Executive Summary presents the general concepts, effort required, and expected benefits. The main text of the manual details the development and implementation of the quality assurance program. The supporting research is documented in the agency's final research report, which is available through the NCHRP world wide web site. (A)