Management of transport companies is becoming an increasingly complex and sophisticated task. There is a need for managers with high levels of expertise and communication skills. Where these skills are not available within a company, this may entail bringing them from outside. Among all these companies there is a strong desire to increase management professionalism and company image. Training can be looked upon as contributing both to the development of the organisation as well as to the betterment of individuals. Strategically, training aims to foster the business success and growth of the transport industry through manpower development. This is meant to improve the value of the companies most valuable asset, their workforce. In this paper the components of the training process are discussed. These include: knowledge of organisational goals, setting of training objectives, assessment of training needs, design of training, delivery of training, measuring training outputs, and evaluation of training. (A)
Abstract