This paper describes the results of a study undertaken for the Department of Infrastructure to develop a strategy to improve the quality and design of facilities at Melbourne's bus rail interchanges. The research focused on (1) reviewing national/international practices in developing and managing intermodal Public Transport interchanges; (2) passenger experiences and perceptions of interchanges; (3) passenger views and valuations of the amenities provided at interchanges; (4) the development of a hierarchy of interchanges and an investment framework to bring the terminals and their amenities up to a good standard; (5) assessment of investment required to implement the strategy. The study included an international literature and practice review. A comprehensive passenger survey of 31 major terminals in Melbourne and on-site appraisal of terminal needs was also undertaken during March 1998. A hierarchy of Melbourne terminals was developed including 4 main types of terminal with a "sub-category" defined for terminals which were separated from rail platforms. An indicative program including provision of shelters, canopies, seating, information and security measures was developed for consideration by the Department of Infrastructure and stakeholders. (A)
Abstract