Understanding how reliability is valued is important because it provides insight into how aims of policies that aspire to provide better transport options can be more fully integrated with user expectations. Better reliability is a desired outcome of transportation policies as it reduces scheduling costs. This study uses a stated preference survey to collect route preference data, where each route is described by the travel time experience on it. Because travel time decisions are made from momentary recollections of past experience, the paradigm adopted in this study is that the mode travel time rather than the mean is the important basis for travel time decisions. The authors then explore three alternate measures of reliability and use them to estimate route choice models based on the stated preference data. Two of the measures, range coupled with lateness probability and standard deviation have been explored before. A third measure based on time moment (moments of inertia) measured from the mode travel time is also proposed and tested. Each measure tells us something different about how people value different aspects of reliability. In all cases reliability is valued highly, though differently depending on how it is defined. The values of reliability and travel time highlight that transportation policy makers can provide significant benefits to users from strategies that seek to increase reliability.
Abstract