This paper describes how to improve dynamic transport timetables. Mostly, such information as departure time, gate number, platform number, intermediate stops, and delays is arranged per flight or train. Each train or flight has one line or one column. A field observation of passengers using such a system showed that presenting information in this way was not especially helpful: 38% of passengers wereunable to find the correct departure time. Analysis suggested that the information should be arranged by each destination. When a destination based structure was used, the number of correct answers was 16% higher, the delay to each passenger was 75% less, and the time needed to search for a train decreased by 42% .
Abstract