This study was conducted to examine existing conditions at virginia's interstate rest areas and welcome centers and to assess what impact additional services, such as vending machines, might have on the service delivery of these facilities. A selected sample of seven rest areas and four welcome centers were visited in october 1986, may 1987, and august 1987 for a 1- to 2-day period for the purpose of obtaining data. Traffic counts, vehicle occupancy, length of stay, restroom and amenity usage, and parking lot occupancy rates were all recorded. Videotapes were made to record the general condition of the facilities. Stopping motorists were asked to respond to a mailbox survey, and interviews were conducted with rest area custodians. Theimpact of vending machines, which were installed at seven sites in may 1987, was also assessed. The study generally revealed that the interstate traveler is dependent on rest areas and welcome centers. It also pointed out the need for the refurbishment of some facilitiesand the need for additional facilities, especially women's restrooms. Vending machines were found to be enthusiastically received by the public, to generate approximately 30% more refuse but little in the way of litter, to incur some vandalism but only while attendants were not on duty, and to generate a substantial amount of revenue forthe virginia department of transportation and virginia state department for the visually handicapped. This paper appears in transportation research record no. 1224, Rest areas, wetlands, and hydrology.
Abstract