Organisational impact of quality assurance on traffic control systems.

Author(s)
Troost, E. Hernandez, J.A. & Geurts, W.J.W.
Year
Abstract

In 1998 the management of the Dutch Ministry of Transport, Public Works and Water Management decided on a series of organisational changes to prepare for a systems-integrator role in traffic management systems. This systems-integrator role is required by the current and foreseen growth in size and complexity of traffic management systems. System quality factors like performance and connectivity of the traffic management centre as a whole depend on factors beyond the scope of tender parties of individual components and will not be guaranteed by these parties. Problems arising from this vacuum in responsibility should be dealt with by the Ministry. Therefore a professional IT-service management organisation has been founded based on the ITIL methodology. In order to maintain a knowledge base this organisation is activity based (instead of the in the Ministry more common project based set-up).

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Publication

Library number
C 22886 (In: C 22454 CD-ROM) /10 /73 / ITRD E114673
Source

In: From vision to reality : proceedings of the 7th World Congress on Intelligent Transportation Systems ITS, Turin, Italy, 6-9 November 2000, 6 p.

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.