Real time information to increase customer satisfaction at the bus stops.

Author(s)
Ciuna, M. Migliore, M. & Sabatini, S.
Year
Abstract

In this paper quantitative methods have been used in order to correlate a customer satisfaction index at bus stops with both qualitative and quantitative factors, such as the presence of real time information, waiting area, benches, shelters, cleaning, etc. The principal aim of the present work has been the prediction of how the customer satisfaction increases with the presence of the information system at bus stops and, in particular, with its performance. For the covering abstract see ITRD E209471.

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Publication

Library number
C 26650 (In: C 26095 CD-ROM) /72 / ITRD E119345
Source

In: ITS - Transforming the future : proceedings of the 8th World Congress on Intelligent Transportation Systems ITS, Sydney, Australia, 30 September - 4 October 2001, 9 p., 10 ref.

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