In this paper quantitative methods have been used in order to correlate a customer satisfaction index at bus stops with both qualitative and quantitative factors, such as the presence of real time information, waiting area, benches, shelters, cleaning, etc. The principal aim of the present work has been the prediction of how the customer satisfaction increases with the presence of the information system at bus stops and, in particular, with its performance. For the covering abstract see ITRD E209471.
Abstract