Research on information service to train passengers in case of traffic suspension.

Author(s)
Nagai, A. & Kusukami, K.
Year
Abstract

This paper discusses passenger reactions to information on train suspension in Japan. Some passengers would prefer to take alternative routes if they knew how long their delay would be. Passengers themselves were found to make their own estimations of delay based around the official estimation given. Satisfaction levels with the information given varied according to the margin of error. The authors propose an improved way to provide the time estimation to enable optimum satisfaction levels among passengers. For the covering abstract see ITRD E113725 (C 22328 CD-ROM).

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Publication

Library number
C 22444 (In: C 22328 CD-ROM) /10 /72 / ITRD E114155
Source

In: Proceedings of the International Conference on Traffic and Transport Psychology ICTTP 2000, Berne, Switzerland, 4-7 September 2000, Pp-

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.