Abstract
The Highway Agency maintains, operates and improves the motorway and trunk road network in England. In doing so, it supports the Government's integrated transport and land use planning policies, thus helping sustainable development. It aims to constantly improve its service to road users and other customers. The Road Users’ Satisfaction Survey 2002 measures awareness of and satisfaction with the Agency's services nation-wide. It is the fifth such survey commissions by the Agency among a representative sample of the population. This is a summary of the main findings of the survey and includes comparisons with previous surveys where appropriate. (Author/publisher)