There is evidence to suggest that specialised voluntary minibus services for persons with mobility problems, in the Belfast area, are not being utilised to their maximum potential, nor that the vehicles meet passengers' transport requirements. A comprehensive questionnaire, completed by all of the relevant organisations, established the "status quo", with respect to number and capacity of vehicles and operational practices. Interviews with disabled persons whilst either in-transit or shopping during Belfast's special late night opening, gave an indication as to passenger suitability with respect to minibuses and individual's travel patterns. The results of the interviews were analysed using the SPSSX statistical analysis package. A direct relationship between vehicle capacity, patronage levels, number of wheelchair dependent passengers and stops was established. The results indicate that better co-operation and communication between and with organisations would improve overall vehicle usage. Poor management practices were also prevalent, especially failings regarding safety equipment, and little if any marketing, costing, budgeting, or acquisition planning.
Abstract