Abstract
The development of mobile information technology (IT) continuously provides new resources of use in the road environment. However, there are problems turning technical options into meaningful applications. This paper presents a method where observation of daily practices to identify users' demands to inform intelligent transportation systems (ITS)-design. The particular case is bus driving and public transport management, seen from the bus-drivers' perspective. The authors focus on the drivers' communication and evaluate present technical support for such interaction. Then, a new system service is outlined to provide a flexible and smooth support for speech communication.