Abstract
The Austroads Improving Traffic Incident Management project involves a review of traffic incident management in major urban regions across Australia and New Zealand. This report provides a brief overview of all aspects of traffic incident management, including planning, institutional issues, evaluation and performance review and capability development, as well as all operational aspects, including detection, verification, response, site management, investigation and clearance, traffic management and traveller information. It identifies recommended practice that may be suitable for wider application. (Author/publisher)