Abstract
The primary goal of SHRP 2 Reliability research is to improve the reliability of highway travel times by reducing the frequency and effects of events that cause travel times to fluctuate unpredictably. Seven potential sources of unreliable travel times - that is, events that cause variable travel times - have been identified: traffic incidents, work zones, demand fluctuations, special events, traffic control devices, weather, and inadequate base capacity. Traffic incidents alone are a major cause of delay. This report presents the results of a project that developed a training program for traffic incident responders and managers. (Author/publisher)