Transit, call centers, and 511 : a guide for decision makers.

Author(s)
Battelle TranSystems & Oak Square Resources
Year
Abstract

TCRP Report 134: Transit, Call Centers, and 511: A Guide for Decision Makers provides a comprehensive review of the operational characteristics of 511 telephone traveler information systems and how 511 systems interact with transit system call centers. This report inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents guidance to assist transit agencies and 511 system administrators in determining a viable transit-511 telephone strategy. (Author/publisher)

Publication

Library number
20091211 ST [electronic version only]
Source

Washington, D.C., National Research Council NRC, Transportation Research Board TRB / National Academy Press, 2009, 89 p., ref.; Transit Cooperative Research Program TCRP Report 134, Project A-31 - ISSN 1073-4872 / ISBN 978-0-309-11789-0

Publication (link)

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.