The Transit Capacity and Quality of Service Manual (TCQSM) provides transportation practitioners with a consistent set of techniques for evaluating the quality of service and capacity of transit services, facilities, and systems. The TCQSM does not set policies regarding a desirable or appropriate quality of service or capacity related to such transit elements. The manual’s objectives include providing a logical set of methods for assessing transit services, facilities, and systems; assuring that practitioners have access to the latest research results; and presenting example problems illustrating the application of different procedures. The TCQSM is the primary source document incorporating research findings on transit capacity and quality of service. A companion document, the Highway Capacity Manual 2000, presents methods for evaluating the quality of service of roadway, pedestrian, and bicycle facilities. This manual is divided into nine parts: • Part 1, Introduction and Concepts, summarises the content and intended application of the manual and presents an overview of transit quality of service and capacity concepts. • Part 2, Transit in North America, presents an overview of the various transit modes, services, and facilities provided in the United States and Canada. • Part 3, Quality of Service, describes the factors that influence passengers’ perceptions of their quality of travel on transit and provides quantitative methods for evaluating these factors. (Quality of service focuses on the passenger point of view.) • Part 4, Bus Transit Capacity, provides procedures for evaluating bus loading area (berth), stop, and facility (including busway, freeway high occupancy vehicle lane, arterial street bus lane, and mixed traffic lane) capacity. (Capacity addresses the number of people and/or transit vehicles that can be served consistently in a given amount of time.) • Part 5, Rail Transit Capacity, provides both generalised and more detailed procedures for evaluating the capacity of heavy rail (rapid) transit, light rail, commuter rail, automated guideway transit, and ropeways. • Part 6, Ferry Capacity, addresses the capacity of passenger and auto ferries, focusing particularly on potential constraints at the dock. • Part 7, Stop, Station, and Terminal Capacity, provides procedures to evaluate the capacity of and design passenger comfort level for various elements of bus stops, transit centres, transit stations, intermodal terminals, and similar facilities. • Part 8, Glossary, presents a comprehensive glossary of terms used in the transit industry. • Part 9, Index, provides an overall index to the TCQSM. (Author/Publisher)
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