Value pricing : the key to customer satisfaction.

Author(s)
Yaari, L. & Ash, R.
Year
Abstract

The concept of pricing toll-road use to reflect the value of time savings, safety, and efficiency is becoming more widespread, but it presents a new challenge to toll authorities to redefine and promote their systems and services to the driving public. This paper presents the idea and model of End-to-End Back Office Solution as leverage for perceived value in toll-road trips and usage. Current trends on road toll management are described. Modern on-line systems and monitoring allow the offering of special rates and price packages, thus forming incentives to use the road at all hours. Special night-rates, frequent-driver discounts at roadside facilities, and customised price packages for private or corporate clients are all examples for motivating drivers and providing increased perceived value. Advanced back-office solution architecture is described. For the covering abstract see ITRD E209471.

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Publication

Library number
C 26651 (In: C 26095 CD-ROM) /10 /72 /73 / ITRD E119346
Source

In: ITS - Transforming the future : proceedings of the 8th World Congress on Intelligent Transportation Systems ITS, Sydney, Australia, 30 September - 4 October 2001, 5 p.

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.