Van het begane spoor : subjectieve betrouwbaarheid, tevredenheid en heroverweging van forenzen per openbaar vervoer (n=1).

Author(s)
Exel, J. van
Year
Abstract

Off the beaten track : subjective reliability, satisfaction and reconsideration of commuting by public transport (n=1). Much of our travel behaviour is repetitive. Through repetition we develop behavioural patterns and our travel behaviour becomes inert, insensitive to changes in circumstances. That is, unless the change concerns our chosen alternative and is substantial. Satisfaction with the chosen alternative is therefore crucial in understanding why people persist in (or just quit) established behavioural patterns. Satisfaction with public transport services is strongly related to subjective reliability and critical incidents in service provision. If a person's cumulative dissatisfaction is high enough it will lead to reconsideration of travel behaviour, even of inert behaviour. This report is based on participant observation and describes such an individual process. (Author/publisher)

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Publication

Library number
20031588 d22 ST (In: ST 20031588 [electronic version only])
Source

In: No pay, no queue ? : oplossingen voor bereikbaarheidsproblemen in steden : 30ste Colloquium Vervoersplanologisch Speurwerk CVS : bundeling van bijdragen aan het colloquium gehouden te Antwerpen, 20 en 21 november 2003, deel 4, p. 1705-1725, 18 ref.

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This publication is one of our other publications, and part of our extensive collection of road safety literature, that also includes the SWOV publications.