Abstract
This paper presents an automotive service concept developed by Volkswagenwerk AG, Service Division. It is based on the knowledge that the complex tasks of automotive service can best be solved by co-ordinating the development of products and service methods, and that automotive service should be viewed as an integrated system of various "subactivities", with each one being optimised to increase the efficiency of the overall system. Vehicle diagnosis is such a subactivity. A new data logging and processing system as a major step toward the implementation of an integrated automotive service system is described.