Workshop 5: The user's perspective.

Author(s)
Olsen, W.T.
Year
Abstract

The purpose of Workshop 5, which viewed the evaluation of urban public transportation from the user's perspective, was to identify appropriate dimensions of consumer satisfaction and ways to measure the responsiveness of transportation service to consumer requirements. 9 Research projects were identified as being necessary.

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Publication

Library number
B 10976 (In: B 8513 S) /72/ IRRD 217614
Source

In: Research needs for evaluating urban public transportation : proceedings of a conference of the Transportation Research Board (TRB), Washington, D.C., April 1974, TRB Special Report No. 155, 1975, p. 47-50, 8 ref.

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