Amélioration de la prise en considération des besoins des usagers dans l 'entretien hivernal des routes = Increasing customer orientation in the winter maintenance of roads.

The objective of the study was to establish and compile methods that are in use in different countries for increasing customer-orientation in the winter maintenance of roads. The study was implemented through an online questionnaire. Questions related to a customer satisfaction survey, other possible means of establishing the needs of road-users, maintenance classification and local maintenance as well as information available for road users. (Author/publisher)