There have been several projects recently in terms of real-time information provision on bus service, most of which have shown technical possibility, while existing and latent passengers' needs and satisfaction have not been identified so far. In this paper, using the data of a questionnaire survey in conjunction with real-time information provision demonstration project, potential needs and evaluation on real-time information provision are analyzed where some Customer Satisfaction Indices are applied. The result shows that importance, satisfaction, needs and willingness-to-use on information provision differ depending on existing bus service level and that carefully detailed design is needed for real-time information provision. For the covering abstract see ITRD E114174.
Samenvatting