New technologies promise both to accelerate public transport and improve its service quality. This paper shows that the safety of public transportation, especially service quality, cannot be increased without a human design of work and technology.
In: Proceedings of the First World Congress on Safety of Transportation, held in the context of the 150th anniversary of the Delft University of Technology, Delft, the Netherlands, 26-27 November 1992, p. 515-524, 22 ref.
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